We want you to be happy with your purchase from Fire Containment Concepts. We make every effort to provide the best Fire Containment System available. We realize, however, that sometimes our Fire Containment System may not fit certain installation requirements for which they were purchased. We are happy to provide refunds, credit or exchanges on our merchandise, subject to the following policy:
Returns - General
At Fire Containment Concepts we offer a 24 hour return procedure from the time you receive the item. Items may be returned for a refund (less a 10% restocking fee). Most of the time returns can be avoided completely by a short pre-sale phone call or measuring the available space and the dimensions of our products prior to purchase to confirm installation requirements.
Products must be in original new condition with all materials, paperwork, and accessories intact. Items that are worn, or are not in new / resalable condition, or if the manufacturer's packaging/box is destroyed, or not in reusable condition, may be deducted up to a maximum of 35% at our discretion. Items that are abused, broken, or damaged may not be returned (this does not apply to shipping damage claims, defective, or malfunctioned / warranty items).
*** In the event an item is returned for reasons of defect or damage, any item that has been taken apart, worked on, or adjusted by the customer or others in any way other than by the direction of Fire Containment Concepts will not be accepted. Occasionally we may offer a discount on an item (or free item) based on other items purchased. In such a situation, all items must be returned together, or such discounts shall be deducted from any partial return credit or refund.
Return Policy - Shipping
Shipping fees and return shipping costs are not refundable or reimbursed for any reason. On occasion we might offer free shipping on an order. If a free shipping order is returned, normal shipping rates will be deducted from refund. If you receive an item that you feel is defective, you may return it for inspection and repair. If upon inspection it is deemed defective, a replacement will be shipped free of charge to you via UPS or Fed ex ground (48 lower US states only). We do not "pick up", "call tag", or pay for return shipping costs. That is an assumed risk of online retail. Please see "Shipping" for information on damaged in transit, or incorrect items received.
Return Policy - Product Specifications
Product specifications & features are subject to change without notice. Photographs are typically of the actual Emergency Fire Containment System. For the most current specifications, please check with the manufacturer's web site or call us directly at 1-800-877- 2204 prior to purchasing.
RMA/Rev-1/08-01-16 RMA/ Return Policy/ Terms & Conditions
Return Policy - Exclusions (non-returnable items)
Products which have been customized for the customer may not be returned unless agreed to by the manufacturer and only due to damage or defects in the products when received not due to shipping damages occurred.
To Return an Item
Please call 1-800-877-2204 and please have your invoice number ready when you call. Our customer service agents will process the request for return authorization and issue an applicable Return Material Authorization number. Upon receiving your return material authorization, follow the provided procedures in returning your product, package your item securely, and ship it back to us via the carrier of your choice. Remember you are the shipper and it is your responsibility to properly package and insure the item. If an Item is damaged in transit back to us, we cannot accept it for return. It will be up to you to file a damage claim with the shipper you contracted. If an item arrives without authorization, delivery will not be accepted. Allow 2 weeks (from delivery at our location) for returns to be inspected, restocked, and processed for refund. Refunds can take up to 10 business days for it to show up on your credit card once received, inspected and processed.
Additional Terms and Conditions
Customer shall be responsible for his or her own actions in using this web site or purchasing from Fire Containment Concepts. In the event of a NSF, fraudulent, or closed account check, or any instance where the customer disputes any credit card charges for purchases where delivery was made, customer shall be responsible for all collections costs, attorneys’ fees, court costs, and any and all costs associated with collection. In the event an order is placed, and then shipment is refused or order is cancelled prior to shipment, customer shall be responsible for 10% restocking fee, plus the UPS and/or FedEx published rate for delivery and for return to us. Any customer issuing a bad check, or accepting a shipment, and then disputes the credit card charges with their issuing bank will be immediately turned over to our third party collection agency and incur additional fees. Customer agrees by placing an order either over the phone or electronically to all terms, policies, and conditions contained within this web site. The transfer of ownership occurs at the time Fire Containment Concepts hands the goods off to the carrier for transport. After such time, the customer is entitled to our return policy and all manufacturers warranties. The customer shall release and indemnify Fire Containment Concepts, its agents, affiliates, employees, and suppliers from any and all liability including but not limited to: Delayed shipment, delayed delivery, back order, malfunction, defective, damages, injury or death from abuse or misuse, or statements of specifications or usability or estimations on shipment or delivery time or date.
This document was last updated on August of 2016
You may download this document here... Return Policy pdf