FulFillment Policy

Fulfillment Policy

Whenever you make a purchase on our site, you will receive an email shortly afterward with your receipt of purchase and information about your purchase. All purchases are carried out through the highly capable payment processor Stripe.

Please allow an appropriate amount of time for the email to be delivered. If you haven’t received anything from us, make sure to check your Junk, Spam or Bulk Mail folder(s) to make sure it wasn’t inadvertently kept out of your inbox.

If your still haven’t received an email from us within 30 minutes of purchase, you can send us an email at: Info@fcconcepts.com

or

respectively within our website www.fcconcepts.com “Contact Us “. In the subject line statement waiting for a receipt.  Make sure to include the name, contact number and email address when submitting. We’ll do our best to get back to you as soon as possible.

Orders

If you have any questions regarding our products, please contact us at 1 (800) 877-2204 to speak with a specialist to ask any questions you may have prior to ordering. You agree that your order is an offer to buy all products listed in your order. All Containment products are final assembled, inspected and packaged after order and processing is complete. Your estimated ship date will be provided after final assembly is complete, usually within 5 Business Days after.

If an order is placed by mistake, contact Fire Containment Concepts within 1 hour to avoid restocking fees. All orders are subject to our acceptance, and we will not be obligated to fulfill any order unless and until we accept it. Orders are subject to product availability, and we may, in our sole discretion, choose to limit, cancel, refrain from processing, or prohibit an order for any reason.

This may occur, for example, if the product ordered is out of stock (including if another purchaser places an order for a particular product before you do) or has been mispriced, if we suspect the order is fraudulent, or in other circumstances we deem appropriate in our sole discretion. We also reserve the right to take steps to verify your identity before accepting or processing your order. If we accept your order, we will send you a confirmation email with your order number, a summary of the items ordered, and shipping and pricing details (“Order Confirmation”).

Our acceptance of your order and the formation of a contract of sale between you and us with respect to the relevant product(s) will not take place unless and until you have received your Order Confirmation email and your method of payment is charged. If your order cannot be completed for any reason, we will notify you using the information you provide when placing your order. We reserve the right to modify, suspend, or discontinue, temporarily or permanently, the offering of any products through the Digital Platforms at any time, in our sole discretion. A reference to a product on the Digital Platforms does not guarantee or even imply that it is or will be available at the time of order or in your location.

Prices

All prices posted on the Digital Platforms are subject to change without notice. We cannot offer guarantees against pricing errors and are not responsible for typographical or other pricing errors. If an error occurs, we will inform you using the information you provide when placing your order and you may either confirm your order (at the corrected product pricing) or cancel the order. We reserve the right to cancel any order arising from a pricing error. Prices on the Digital Platforms are shown in U.S. Dollars unless otherwise indicated. For international orders, all duties and taxes are the sole responsibility of the purchaser. A quote of these prices may be requested prior to purchasing.

From time to time, we may offer special promotional offers and/or discounts that may apply to purchases through the Digital Platforms. You agree to be bound by any additional terms and conditions that apply with respect to any such special promotional offers or discounts. Promotional offers or discounts may be offered on a time-limited basis. Some products may be excluded from promotional offers or discounts. Such exclusions may be noted on the applicable product detail page.

Payment.

You agree to pay in full the prices for any purchases you make by the means available on the Digital Platforms. We may process payments through third-party service providers, which may post operating rules related to payment on their respective websites and change such rules from time to time. By placing an order, you authorize us and our third-party service providers to charge your selected payment method for all amounts presented to you in the checkout and purchase process. You represent and warrant that (a) the payment information (including any credit or debit card information) you supply to us is true, correct, and complete; (b) you are duly authorized to use such payment method for the purchase; (c) charges incurred by you will be honored by your credit or debit card company (if applicable); and (d) you will pay charges incurred by you at the posted prices, including all applicable taxes. If payment is not received by us from your credit or debit card issuer or its agents, you agree to pay all amounts due promptly upon our first demand.

Shipping and Tax.

Products ordered through the Digital Platforms will be shipped to the destination specified in the Order Confirmation. Please note that Fire Containment Concepts is not able to ship products to certain destinations, including to any country that is currently subject to a U.S. embargo, sanctions, or other export controls. Please contact us at 1 (800) 877-2204 to confirm shipping ability to your intended destination. Once an Order Confirmation is issued, Fire Containment Concepts will arrange for shipment of the ordered products to you via customer shipping account or via third-party delivery service provider. Fire Containment Concepts will try to provide a shipment tracking number upon shipment of all or any part of your order. We are not responsible for the acts or omissions in our packing or shipping of purchased items or of other carriers or packers of purchased items, whether or not recommended by us. Packing and handling of purchased items is at the entire risk of the purchaser. Fire Containment Concepts will only provide standard insurance as provided by third party shippers; additional insurance may be requested by customer.

Shipping and delivery dates and times are estimates only and cannot be guaranteed, and Fire Containment Concepts is not liable for any loss or damage caused by a delay in shipment. Title and risk of loss pass to you upon our, or the applicable seller’s, transfer of products to the delivery service provider. Posted prices do not include taxes and unless otherwise specified on the relevant product page, do not include charges for shipping and handling. Applicable taxes and a combined shipping and handling charge will be added to your merchandise total if not of Tax-exempt status.

Taxes and shipping and handling charges are the sole responsibility of the customer when stated in your shopping cart and in your Order Confirmation. International orders may be subject to additional local taxes, import duties, or other local requirements. Unless exempted by law, purchasers will be required to pay the combined Texas State and local sales tax, any applicable sales and use tax of their home state, and any other applicable tax on the total purchase price. Texas sales tax is charged on the posted price and any other applicable charges on a product that is picked up or delivered in Texas state regardless of the state or country in which the purchaser resides or does business. Purchasers who wish to use their own shipper that is not considered a “common carrier” by the Texas Department of Taxation and Finance will be charged Texas sales tax on the entire charge regardless of the destination of the product.

Acceptance of Shipped Products.

Any individual at the delivery address who accepts a delivery from the delivery service provider is presumed to be authorized to receive such delivery. In cases in which you have designated an alternative receiver, such person shall accept the delivery under all of the same Terms and Conditions that would apply had you accepted the delivery yourself. Returns. All sales are final. We do not accept exchanges or returns. If you have received a damaged, defective, or incorrect item, you shall contact us as soon as possible to resolve the issue. We may require proof of any damage, including photographic evidence.